Calltaking & dispatch
CAD & 911 Dispatch
911 call intake with AI-assisted parsing flows straight into a live CAD dispatch board — priority queues, drag-to-assign units, and real-time map intelligence.
Overview
What CAD & 911 Dispatch does
BlueCore CAD unifies calltaking and dispatch in one real-time console. AI-assisted intake helps structure the call, then incidents land on a live board where dispatchers assign units by dragging them onto calls. Every CAD incident automatically creates a linked RMS draft on the same record ID — no double entry between dispatch and records.
Highlights
- AI-assisted 911 intake and auto-fill
- Live unit board with self-sorting priority queues
- Drag-and-drop unit assignment with closest-unit recommendations
- Broadcast, BOLO and shift notes
- Map intelligence with a real-time event feed
- Automatic CAD → RMS draft on the same record ID
Capabilities
Built into the workflow
AI-assisted calltaking
Parse and structure 911 calls as they come in, with fields auto-filled for the calltaker to confirm.
Drag-and-drop dispatch
Assign units by dragging them onto incidents on a live board; the system recommends the closest available units.
Map intelligence
See units, incidents, and hazards on a live operational map shared with the field and command staff.
CAD ↔ RMS integration
Every incident creates a linked records draft automatically, so nothing is re-keyed downstream.
Real-time everything
WebSocket fan-out keeps every dispatcher, officer, and command screen current with no refresh.
Broadcast & BOLO tools
Push BOLOs, broadcasts, and shift notes to the right units instantly.
Explore more
Works with the rest of the platform
See BlueCore on your agency's workflow
Tell us about your agency and we'll set up a guided walkthrough of CAD, mobile, records, and the integration framework — plus a security and deployment data sheet.