Calltaking & dispatch
CAD & 911 Dispatch
911 call intake with AI-assisted parsing flows straight into a live CAD dispatch board — priority queues, drag-to-assign units, and real-time map intelligence.
Overview
What CAD & 911 Dispatch does
BlueCore CAD unifies calltaking and dispatch in one real-time console. AI-assisted intake helps structure the call, then incidents land on a live board where dispatchers assign units by dragging them onto calls. Every CAD incident automatically creates a linked RMS draft on the same record ID — no double entry between dispatch and records.
Highlights
- AI-assisted 911 intake and auto-fill
- Live unit board with self-sorting priority queues
- Drag-and-drop unit assignment with closest-unit recommendations
- Dockable, resizable dispatch workspace with extended displays
- Broadcast, BOLO and shift notes
- Map intelligence with a real-time event feed
- Automatic CAD → RMS draft on the same record ID
Capabilities
Built into the workflow
AI-assisted calltaking
Parse and structure 911 calls as they come in, with fields auto-filled for the calltaker to confirm.
Drag-and-drop dispatch
Assign units by dragging them onto incidents on a live board; the system recommends the closest available units.
Map intelligence
See units, incidents, and hazards on a live operational map shared with the field and command staff.
CAD ↔ RMS integration
Every incident creates a linked records draft automatically, so nothing is re-keyed downstream.
Real-time everything
WebSocket fan-out keeps every dispatcher, officer, and command screen current with no refresh.
Broadcast & BOLO tools
Push BOLOs, broadcasts, and shift notes to the right units instantly.
Explore more
Works with the rest of the platform
Request an executive technology briefing
A strategic discussion for leadership teams evaluating modernization — architecture, security posture, implementation, and long-term partnership.