Records & investigations
Investigations & Case Management
RMS becomes a full investigative case-management system — assign cases to specialized units, track them on a live board, and keep an immutable record of every action.
Overview
What Investigations & Case Management does
Supervisors assign cases to specialized investigative units and individual investigators, set priority and due dates, and track everything on a live board. An immutable history captures every action and transfer, while original report authorship is never altered — case ownership stays cleanly separate from authorship.
Highlights
- Configurable investigative units (CID, narcotics, and more)
- Supervisor case assignment with priority and due dates
- Investigator dashboard with live stats
- Live investigations board with rich filtering
- Confidential detective notes in a unified case workspace
- Immutable investigation history timeline
- Automatic in-app notifications with email/SMS hooks
Capabilities
Built into the workflow
Configurable units
Define specialized investigative units directly in Department Setup.
Case assignment
Assign to a unit and investigator with priority, due date, and supervisor notes.
Investigator dashboard
Assigned, high-priority, overdue, awaiting review and prosecutor, and closed — each with live stats.
Live investigations board
A Command Center board with filtering and an Investigation Summary on report displays.
Confidential notes
Detective-only notes in a unified case workspace — separate from the public report record.
Immutable history
Permanent investigation history with fully audited supervisor transfers.
Automatic notifications
Alerts on assignment, reassignment, priority/due-date changes, reviews, and new evidence.
Explore more
Works with the rest of the platform
Request an executive technology briefing
A strategic discussion for leadership teams evaluating modernization — architecture, security posture, implementation, and long-term partnership.